I'm modelling a face from a cylinder and ive extruded some faces to create ears
When I try and add an inset to the ears it completely messed up
What am I doing wrong
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It appears that you have duplicate vertices in the area you are trying to extrude. Try Mesh>Clean-Up>Merge by Distance, then adjust the merge distance to get a good result. After this, to aid in the help of extruding and beveling, switch to object mode, then press CTRL+A and select Scale to apply scale. Now select that face in edit mode and try inserting face again. It should work.