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I'm running Blender 2.80 and I installed the latest BlenderGis download. I am following this video tutorial to download data and it works MOSTLY. I can download a basic map, download OSM building data, etc.. but whenever I try to get SRTM elevation data, I get the error: "Cannot Reach Open Topography Web service, check logs for more info"

1- How the heck do you check the logs? 2- anyone ran into this error before? Any ideas. I couldn't find anything when googling.

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  • $\begingroup$ You can reach the console by going to Window (top left corner) > Toggle System Console. Please update with what the error is. You may also have a common problem, did you check the github troubleshooting section ? github.com/domlysz/BlenderGIS/issues or github.com/domlysz/BlenderGIS/issues/268 this seems to be the same issue. You may have to disable filmic-blender ? $\endgroup$ – Gorgious Feb 18 '20 at 16:00
  • $\begingroup$ @Gorgious It happens at the same time but unfortunately I am still confused. Filmic blender is an add-on correct? i don't believe I ever installed that. If its not an add on, how do I turn it off? Also, when I open the system console the way you suggest, nothing ever changes. It just says "building mosaic" the whole time. I can send you screenshot if you need $\endgroup$ – Joe Crozier Feb 18 '20 at 16:22
  • $\begingroup$ @Gorgious Edit. Got the log to show stuff finally, error was: ERROR:BlenderGIS-master.operators.io_get_srtm:112:Http request fails url:opentopo.sdsc.edu/otr/…, code:403, error:Forbidden Annnnd I just figured it out. My internet firewall is blocking that website $\endgroup$ – Joe Crozier Feb 18 '20 at 16:41
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    $\begingroup$ As simple as that ! Would you mind adding it as an answer and mark it as accepted so that other people can see it too if they stumble upon the same error ? $\endgroup$ – Gorgious Feb 18 '20 at 16:49
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Log showed this error: ERROR:BlenderGIS-master.operators.io_get_srtm:112:Http request fails url:opentopo.sdsc.edu/otr/…, code:403, error:Forbidden

Turns out my company firewall was blocking the open topographry website, when i connected to my phone as hotspot it worked great.

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